Refund policy

Returns and refunds

Personalised number plates

Every number plate is made to your specifications. Once production has started, personalised or custom-made plates cannot be cancelled or returned because you have changed your mind.

If a plate arrives damaged, is faulty, is not as described, or has been made incorrectly by Plateology, please contact us promptly with your order details and photographs of the issue. We will arrange a replacement at no cost to you. You will not normally need to return the affected plate and may destroy it once we have confirmed this in writing. Where required by law, a refund or another appropriate remedy will be provided.

Non-personalised accessories

You may cancel and return a non-personalised accessory by notifying us within 14 days of receiving it. After notifying us, you have a further 14 days to send it back. Please return the item in a resaleable condition; you may inspect it as you would in a shop.

You are responsible for the return postage for an unwanted, non-faulty accessory. If an accessory is faulty, damaged or incorrect, Plateology will cover the reasonable return cost and provide the appropriate replacement, refund or other remedy.

Cancelling an order

Please contact us as soon as possible if you need to cancel. Personalised number plates cannot be cancelled once production has started. Eligible non-personalised accessories can still be cancelled and returned under the terms above.

How to contact us

To request a cancellation, replacement or return, please use our Contact Us page and include your order number and details of the issue.

This policy does not affect your statutory rights.